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Visitor Information
Visiting Hours
We will do all we can to create visiting hours that best suit the needs of the patient. To give you as much time with your loved one as possible, general visiting hours are from 10 am - 8 pm, daily. Visiting guidelines may be adjusted by nursing staff to meet patient needs. If you are planning to visit after general visiting hours, please enter the hospital through the Emergency Department and ask Security to assist you.
Maternity - Support person is permitted unlimited visiting hours.
Critical Care - Patients are limited to two visitors at one time. Family members may visit from 8 am - 7 pm, and 8 pm - 7 am.
Outpatient - Visitation is not permitted while in the recovery room, please see the Outpatient Reception area for more information.
To be certain about visiting hour, it's always best to call ahead. After 8 pm visitors are asked to use the Emergency Department entrance and ask Security for assistance to the patient's room. For the safety of our patients, smoking is not allowed inside the hospital or near entrances or exits.
During flu and RSV (Respiratory Syncytial Virus) season, we may request that children under 12 years old not visit the hospital. If you are sick, it may be better for you not to visit hospitalized patients.
Telephone Calls
Calls to Patient - Dial the hospital main phone number, (602) 923-5000. A recording will prompt the caller to the operator, "0", who will transfer the call to the patient.
Local Calls - To dial a local number from the hospital, dial "9" for an outside line and dial the number.
Long Distance Calls - To make a long distance phone call from the hospital, dial "(0)" and the operator will assist you.
Pay Phones
There are pay phones located in the Emergency Department on the first floor. Courtesy phones are available throughout the facility, including the main lobby and in waiting rooms. When using a courtesy phone, dial "9" and then the telephone number that you wish to dial.
ATM
An Automated Teller Machine (ATM) is located in the main lobby on the first floor by the main elevators.
Television and Newspapers
Paradise Valley Hospital provides a variety of channels, including CNN, the Family Channel, PBS, UNI Spanish, and the national networks.
A complimentary copy of the Arizona Republic newspaper is available to patients 7 days a week. If one is not delivered to you by a volunteer, simply ask your nurse for a copy.
Cafeteria Hours
Open daily, the cafeteria offers you a wide range of healthy selections for breakfast, lunch, and dinner. Located on the first floor of the hospital, the cafeteria features a salad bar, grill, daily entrees, and desserts.
Monday though Friday
Breakfast 6:30 am - 10 am; lunch 11 am - 1:30 pm; Dinner 4:00 pm - 6:30 pm
Saturday and Sunday
Breakfast 6:30 am - 10 am; lunch 11 am - 1:30 pm
Guest Meals
As our guest, you may receive breakfast, lunch or dinner when your loved one receives a meal. Simply ask the nurse to order another tray; the cost will be billed to the room. If you wish, you also have the option to visit the cafeteria, and bring your meal back to the room.
Coffee and Espresso Bar
For your convenience, the coffee and espresso bar Via Espresso, is located in
the hospital's main entrance front lobby. Open Monday through Friday, 7:00 am
to 1:00 pm and 2:00 pm to 4:30 pm. Via Espresso uses the finest Italian coffee
and espresso in all of their delicious drinks. Also offered are fruit freezes,
non-coffee drinks, teas, water, juices, fresh baked cookies, muffins and
bagels.
Vending Machines
In addition, vending machines are located next to the cafeteria and in the Emergency Department lobby to offer you access to snacks and refreshments at any time. The gift shop also offers a variety of snacks and beverages as well.
Hospitality Services
Gift Shop
During your loved one's stay with us, you may want to shop for gifts or purchase items for yourself. Located on the first floor, the hospital gift shop has a variety of items, including cards, magazines, candy, baby gifts, flowers, and clothing. Hours are: 9:30 am - 6 pm, Monday through Friday; 11 am - 5 pm, Saturday; 11 am - 3 pm, Sunday.
Chapel
To offer you a place for quite reflection or prayer, the hospital chapel is located on the first floor, near the Outpatient Center entrance. This non-denominational chapel is always open. You may also request a visit from the hospital Chaplain by calling the operator.
Business Center
To assist our guests, we've created a Hospitality Area that enables you to conduct business or simply relax. Here, you can use our computers to access the internet.
The Hospitality Area is staffed Monday through Friday, 8 am - 5 pm. Ask for assistance at the Information Desk in the lobby. After hours, please call the operator.
Smoke Free Campus
As of January 1, 2007, Paradise Valley Hospital is a smoke free campus. Smoking is prohibited inside all hospital buildings, on hospital grounds and in vehicles while on Paradise Valley Hospital campus. For information on free smoking cessation classes through the Maricopa County Tobacco Use Prevention Program, call 602-372-7272
Parking Areas
Free parking is available to all of our patients and their guests. Patients and visitors may park in any of the Patient and Visitor parking areas. Please do not park in reserved or other designated areas.
Lost and Found
As with all requests or questions, please call the operator if you've lost or found something. We recommend leaving personal valuables at home to prevent their loss.
Interpreters
We provide assistance and interpreters for patients and guests who do not speak English and for those who are hearing impaired. To request any of these services please call the operator or ask your nurse.
Notary Public
A Notary Public is available to patients and family members Monday through Friday from 8 am to 5 pm. Please call the hospital operator for assistance.
Pagers
You may wish to obtain one of our pagers (when available). The pager can keep you in touch with your loved one, while giving you the freedom to the leave the room; however, you must remain within the hospital area. To request a pager, simply call the operator or visit the Outpatient Center.
Restaurants, Pharmacies, and Hotels
While your loved one stays with us, you might need to know about services and amenities in the nearby area. A list of restaurants, pharmacies, and hotels is available at the reception area, and our staff will also be glad to inform you about shopping, dining, and other services that are close by.
In-Room Services
Hospital Bed
The hospital beds are electronically operated and may be elevated or lowered. Your nurse will show you how to work your bed and pick a setting that is best for you and your condition. The nurse will assure the call light is within reach.
Television
Color television sets are provided in every patient room free of charge. Paradise Valley Hospital has a 24-hour patient education channel designated to educate you on a broad range of health topics, such as welcoming a new baby into your family and common diseases and disorders. The patient education channel is located on Ch. 4. If you have a question regarding this service, please ask your nurse for assistance.
Volunteer Visits
Paradise Valley Hospital has many helpful and friendly volunteers who are glad to visit with you, answer questions, or just provide needed comfort at what may be a trying time. Please dial "0" and ask the operator for Volunteer Services.
Reading Cart
A reading cart filled with complimentary books, newspapers, playing cards and magazines is available. Call x 5674 to have a volunteer bring the reading cart to you.
Pastoral Services
Our Chaplains are here to assist you with your spiritual needs, regardless of your religious affiliation. If you would like a Chaplain to visit you during your stay, please tell your nurse or call the hospital operator.
Mail/Email Service
Mail is delivered to patients by our hospital volunteers on a daily basis. In addition, we offer patient email on our website, so that family and friends can send messages to their loved ones electronically. Email messages to the hospital are printed out and delivered to patients on a daily basis as well. Outgoing mail can be left with a volunteer at the front desk in the lobby.
Fire Drills
To ensure your safety, the hospital routinely conducts fire drills. If there is a drill during your stay, please do as you are instructed. Our staff is trained in fire safety and patient protection.
Wheelchairs
Wheelchairs are available at all nursing stations. Please ask one of our nurses to assist you. Your nurse will arrange a wheelchair for you during your stay and upon departure.
Discharge Procedures
Discharge Procedures
Discharge checkout is 11 am. Patients are encouraged to coordinate their discharge with friends or family members to ensure a timely departure. If you are unable to leave on time, please let a nurse know so alternative arrangements can be made. If transportation is needed, below are the names and numbers of several local taxi cab companies. The hospital does not necessarily endorse any of the companies provided.
Transportation
- Dial A Ride (602) 253-4000
- Yellow Cab (602) 252-5252
- Scottsdale Cab (480) 994-4567
Community Wellness
A number of support groups and classes are available through Paradise Valley Hospital. Please call (877) PVH-5005 or the operator for more information.
Patient's Rights and Responsibilities
It is the policy of Paradise Valley Hospital to extend the following rights and responsibilities to the patient, relatives or guardians.
Patient Rights
Access to care: Individuals shall be accorded inpatient access to treatment and accommodations that are available and medically indicated regardless of race, creed, sex, national origin, religion or sources of payment for care.
Mutual respect, dignity, and consideration: The patient has the right to considerate, respectful care at all times and under all circumstances and recognition of his/her personal dignity.
Privacy and confidentiality: The patient has the right within the law to personal and informational privacy. You will receive a notice that describes how this information may be used.
Personal safety: The patient has the right to expect reasonable safety insofar as the hospital practices and environment are concerned.
Identity: the patient has the right to know the identity and professional status of individuals providing service to him/her and to know which physician or other practitioner is primarily responsible for his care.
Information: The patient has the right to obtain, from the practitioner responsible for care, complete and current information concerning his/her diagnosis, treatment, and prognosis and to be advised if the hospital or physician propose to engage in or perform human experimentation affecting his/her care or treatment.
Communication: The patient has the right to reasonably informed participation in decisions involving his/her health care.
Consultation: The patient, at his/her own expense, had the right to consult a specialist.
Refusal of treatment: The patient has the right to refuse treatment to the extent permitted by law.
Transfer and continuity of care: the patient may not be transferred to another facility unless he/she has received a complete explanation of the need to transfer, the alternatives, and the receiving facility has agreed to the transfer.
Hospital charges: The patient has the right to request and receive and itemized and detailed explanation of his/her total bill. He/she further has the right to a timely notice of termination of benefit eligibility by any third party payors.
Minor rights and responsibilities: The minor has the right to family involvement in the assessment, treatment and continuity of care.
Advance Directives: The patient has the right to execute advance directives such as a living will or durable power of attorney.
Express comments or concern related to your care at Paradise Valley Hospital: Call "0" or 602-923-5000 for the director or Administrative Nurse Manager.
Access to protective services: The patient may access advocacy services or make complaints known to the appropriate community agency.
The patient has a right to be involved in resolving dilemmas about care decisions.
Pain management: A patient has the right to information about pain, relief measures, appropriate assessment of pain, and management of pain.
Responsibilities
Information: The patient has the responsibility to provide accurate and complete information about present complaints, past illness, hospitalizations, medications and other matters relating to his/her health.
Compliance with instruction: The patient is responsible for the following treatment plan recommended by the practitioner primarily responsible for his/her care.
Hospital rules and regulations: The patient has the right to be informed of hospital rules and regulations applicable to his/her conduct as a patient.
Refusal of treatment: The patient is responsible for assuring the financial obligations of his/her actions if he/she refuses treatment or does not follow the practitioner's instruction.
Hospital Charges: The patient is responsible for assuring that the financial obligations of his/her health care are fulfilled as promptly as possible.
Respect and consideration: The patient is responsible for being considerate of the other patients and hospital personnel and assist in the control of noise, smoking and number of visitors.
Pain management: The patient is responsible to notify healthcare providers of pain, inform them of effectiveness of pain relief strategies, and discuss alternative therapies.
Personal Items: The patient is responsible to secure their personal items. It is recommended personal items (i.e. jewelry, cell phones, wallets and purses) be left at home or given to a responsible family member or friend. Hospital security can secure small items in a safe location; however, the hospital does not accept responsibility for their loss.
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